AKAD University

Conflict management and mediation

To develop your social skills as a manager, to act confidently in conflict situations, or simply out of pure interest in personal development – conflicts will always exist, and therefore there will always be a need for people who can understand them in a structured way and contribute to their solution.

This advanced training qualifies you to act professionally in difficult situations and to develop a system for conflict resolution within companies. You will recognize the influence of corporate culture on the emergence of conflicts and learn to apply various conflict resolution models. You will utilize techniques from psychologically based mediation to identify development opportunities for all parties involved.

Why a university certificate in conflict management & mediation?

They learn to distinguish between different types of conflict, to recognize them early on, and to act in a solution-oriented manner when dealing with conflicts in everyday professional life.

They develop opportunities for greater confidence in their actions and better career prospects by pursuing further education.

Using example conflicts, you will learn to understand subjective interests and culturally influenced patterns.

You can apply your expertise both within the company and in conflicts between companies and suppliers or consumers.