Negotiation skills are needed by people in every walk of life; buying a house or renting one, buying a souvenir on a holiday, or agreeing the salary on a new job. Negotiation is everywhere yet few people have studied how to do it. Most business transactions involve a number of negotiators and influencers in the foreground and the background to establish the parameters for the deal and ultimately to close it. Negotiation exists just as much in non-business situations yet is rarely formally acknowledged. There are essential skills required for success and this course introduces you to them. Learners will take part in a number of practical activities and exercises to help develop skills in areas such as creating win-win outcomes, and closing the sale with confidence. This course provides the opportunity for learners to cultivate new skills which can be applied in their very next negotiation, meeting, or business presentation.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.