The CompTIA A+ certification is the industry standard for computer support technicians The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

The Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification shows that you have the primary set of Windows Server skills that are relevant across multiple solution areas in a business environment. The MCSA: Windows Server 2012 certification is a prerequisite for earning the MCSE: Server Infrastructure certification

The Cisco Certified Network Associate (CCNA) Routing & Switching Boot Camp is a thorough five day program taught by the industry's leading and most exceptional CCIE level instructors. Prospective CCNA students should have a background and apprentice familiarity in networking knowledge. Accredited CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small scale networks including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, access lists.

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

Provides hands-on practice of the skills needed to deliver effective training sessions to groups. Participants will learn how to structure and design training sessions and how to make them interesting, stimulating and fun. Participants are assessed on their design and delivery of a short training session and on successful completion of the programme they will be awarded the Professional Trainer Certificate. Suitable candidates include managers and supervisors responsible for company training, Human Resources Personnel, and Training Managers and Coordinators.

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customer’s expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.